ChocoZero

ChocoZero needed to overcome logistics and operational challenges, especially on peak-demand days. Order management was becoming complex, with 300 orders a day stretching operational efficiency. Their cost model wasn't optimised either, with tight margins and difficulties handling raw-material expenses. Another challenge was adapting quickly to market needs without compromising service quality, while ensuring orders were handled efficiently and the customer experience stayed positive.

Albero Group fully transformed ChocoZero's logistics, deploying a scalable system able to handle 300 parcels a day with ease. It redesigned the cost model, delivering 17% savings on packaging materials, and created economies of scale that made the operation more sustainable. Albero's ability to adapt to market changes improved overall efficiency, letting ChocoZero keep high quality standards.

Order and return management became flawless, with only 0.1% problematic orders, reducing error margins and improving customer experience. Thanks to these solutions, ChocoZero was able to grow, confident in a reliable, optimised logistics chain.