Communication & Customer Care

We keep your customers informed at every stage of the logistics process

We send your customers accurate, real-time delivery updates, customized to fit your business identity.

Delivery to the end customer
Calls and SMS

Fast, direct updates, instant problem resolution, real-time shipping and delivery notifications.

Transactional emails

More than an automated notification: a personalized communication tool that boosts brand awareness and upsell. Average open rate ~80%.

Social media

We reply to comments and questions to provide fast support and keep communication open and transparent.

Multilingual

We talk to your customers in five different languages, keeping a tone of voice that stays true to your brand.

Communication is a brand asset

With Albero tracking isn't an anonymous email anymore: it becomes a piece of identity that walks with the customer from order confirmation to delivery.

Ready to talk?

Tell us about your brand and volumes: we'll put together a plan for you.